Contact us
Have a question about a plan, trouble with a download, or something else? We're a family, not a call center, but we do answer.
Email: [email protected]
We reply within 48 hours. [DEREK: confirm the 48-hour promise.] If it’s about an order, include your order number from your receipt and the product name.
Bought on Etsy? You can also message us through our Etsy shop.
Before you write
- Download trouble? Check your email (and spam folder) for the Payhip receipt. It has your download link. If a file won’t open or seems broken, tell us and we’ll send a fresh copy.
- Refunds: Because these are digital downloads, we don’t offer refunds, but we’ll always replace a bad file or help with questions. See our Refund Policy.
- Building one of our plans? Please read the DIY Safety Disclaimer. We’re happy to answer questions about our build, but we can’t inspect or approve yours.